Terms and Conditions grabet

1. Acceptance of Terms

By registering, logging in or using any part of the grabet platform, you expressly agree to be bound by all the terms and conditions set out in this document as well as grabet's Privacy Policy, which takes effect concurrently.

If you do not agree with any provision contained herein, you are not permitted to use grabet's services. Continued use of this platform following any amendment to the terms will be considered your acceptance of those changes.

grabet operates under international licensing and complies with recognised online gambling industry standards. These terms govern the contractual relationship between grabet and each registered user.

2. User Eligibility

Use of the grabet platform is restricted to individuals who meet all of the following requirements:

• Aged 21 years or above on the date of registration and throughout the period of account use.
• Residing in an area that does not explicitly restrict access to online gambling services.
• Not currently enrolled in an active self-exclusion programme on any related gambling platform.
• Possessing full legal capacity to enter into a binding contractual agreement.
• Not acting on behalf of any third party or organisation when using this account.

grabet reserves the right to request proof of age or identity at any time. Users who fail to provide satisfactory proof within the specified period risk having their account temporarily suspended until the verification process is complete.

3. Account Registration

Each user is only permitted to have one active account at any one time. Multiple registrations by the same individual — whether using different names, email addresses, phone numbers or devices — are prohibited and may result in all related accounts being frozen and all balances and bonuses being forfeited.

During registration, users are required to provide accurate, complete and current information including:

• Full name as shown on a valid identity card (MyKad) or passport.
• Exact date of birth for age verification purposes.
• An active email address that may be required for account verification.
• An active Malaysian mobile phone number.

Information provided during registration can be updated through the account settings or by contacting customer support. Falsifying identity information is a serious violation of these terms and may result in permanent account closure.

The account password is entirely the user's responsibility. grabet will never ask for your password through any communication channel. If you suspect your account has been compromised, please contact our support team immediately.

4. Deposits and Withdrawals

grabet accepts deposits and processes withdrawals through the following methods: Touch 'n Go eWallet, DuitNow, online banking via FPX, and cryptocurrencies including USDT, BTC and ETH.

The minimum limits applicable to all payment methods are as follows:

• Minimum deposit: RM50 per transaction regardless of the method used.
• Minimum withdrawal: RM50 per withdrawal request.

The withdrawal processing period is between 30 minutes and 3 hours after the request is approved, depending on the method chosen and the internal security checks required.

All deposits and withdrawals must be made using a payment method registered under the same user's name. grabet does not permit fund transfers through third parties, as every transaction goes through an identity matching check to ensure the security of your account.

5. Bonuses and Promotions

grabet offers various promotions to registered members. Each bonus is subject to its own wagering requirements that must be met before winnings from that bonus can be withdrawn.

The grabet welcome bonus gives a 100% match on your first deposit up to a maximum of RM1,000. The wagering requirement for this bonus is 10 times the bonus amount received. For example, if you deposit RM100 and receive a bonus of RM100, your account balance becomes RM200 and you need to place bets totalling RM1,000 (RM100 × 10) before the bonus winnings can be withdrawn.

General rules relating to bonuses:

• Bonuses can only be used in the account that received them and cannot be transferred.
• grabet reserves the right to cancel any bonus suspected of being obtained through illegitimate means or system abuse.
• Any attempt to exploit the bonus system through multiple accounts or unauthorised methods may result in account closure.
• The value and duration of promotional offers may change and are subject to periodic updates.

The grabet VIP programme offers weekly cashback to active members across four tiers: Bronze, Silver, Gold and Platinum, with cashback rates increasing according to membership level. Full details of the VIP programme are available in your account section.

6. Game Rules

All games provided on the grabet platform use a verified random number generator (RNG) or are operated by licensed software providers to ensure fairness and randomness of game outcomes.

Players are responsible for understanding the rules of each game before placing bets. Game results are final once a round or hand is completed and no appeals may be made against valid outcomes.

The following are strictly prohibited when using the platform:

• Use of automated software, bots or any tools designed to manipulate games.
• Collusion between players to gain an unfair advantage in table games or poker.
• Exploitation of technical bugs or system vulnerabilities — any winnings obtained through such means are void.
• Bets placed solely to meet bonus wagering requirements with no genuine intent to play.

grabet uses an active monitoring system to detect suspicious betting patterns. Users found to be in breach of these rules will be subject to appropriate action without prior notice.

7. Account Security

Users are fully responsible for keeping their login credentials confidential, including their username and password. grabet recommends that users use a strong and unique password and not share login information with anyone.

grabet will not be held responsible for any losses arising from unauthorised access to a user's account due to the user's own negligence in safeguarding their login information. If you suspect your account has been accessed without authorisation, please contact our customer support immediately to have your account locked.

8. Fraud and Misuse

grabet maintains a zero-tolerance policy against all forms of fraud, money laundering and other illegal activities. The platform complies with anti-money laundering (AML) standards and conducts customer due diligence (KYC) checks when required.

Activities considered as fraud or misuse include but are not limited to:

• Use of stolen or unowned credit cards or bank accounts.
• Unjustified chargebacks after winnings have been paid out.
• False identity verification or use of fraudulent documents.
• Use of multiple accounts to abuse promotional programmes.
• Any attempt to hack or attack grabet's technical infrastructure.

grabet reserves the right to submit information related to fraudulent activity to the relevant authorities and to seek damages through appropriate legal channels.

9. Account Restrictions and Closure

grabet reserves the right to suspend, restrict or close a user's account at any time and without prior notice where there is reasonable cause to do so, including:

• Breach of any provision in these terms and conditions.
• Suspected fraud or illegal activity.
• Failure to comply with identity verification requests within the stipulated period.
• User eligibility requirements no longer being met.
• A self-exclusion request from the user themselves.

Users may also close their own account at any time by contacting customer support. Valid balances will be returned in accordance with standard withdrawal procedures, subject to the required checks.

10. Limitation of Liability

grabet provides its platform and services on an "as is" and "as available" basis. The platform makes no express or implied warranties regarding the accuracy, reliability or continued availability of its services.

grabet will not be liable for any indirect, incidental or consequential losses arising from use of the platform, including but not limited to financial losses from betting activity, service interruptions due to technical maintenance, or internet connectivity issues beyond grabet's control.

grabet's liability in any case is limited to the amount deposited by the user into their account in the 30 days prior to the claim arising, not exceeding RM10,000.

11. Changes to Terms

grabet reserves the right to amend, update or replace any part of these terms and conditions at any time at grabet's absolute discretion. Material changes will be communicated to users via email or an in-platform notice at least seven days before taking effect, except in circumstances requiring immediate action.

It is the user's responsibility to review the updated terms from time to time. Continued use of the grabet platform after any changes take effect will be considered acceptance of the amended terms.

A version history of these terms may be requested from the grabet customer support team for the reference of users who require a comparison between versions.

12. Contact Us

If you have any questions, concerns or disputes relating to these terms and conditions or your use of the grabet platform, we welcome you to reach out through our support channels, available 24/7:

• Live Chat: Available directly within the grabet platform, 24 hours a day, 7 days a week.
• Email: [email protected]
• Support is available in Malay and English.

Our support team will work to resolve any queries or disputes in a fair and timely manner. We encourage users to raise any issues through these official channels before taking any other action.